How To Contact Amazon Customer Service

Hopefully, you won't have any problem with your Amazon account. In case if you face any issue with your Amazon account, order, billing issue, then directly contact with the Amazon Customer Service. Amazon has its own official helpline number where you can contact them directly by calling on their helpline number. There are also other ways to contact Amazon. In this post, we share all the ways through which you can contact Amazon.

amazon customer service

To Contact Amazon By Phone:


One of the best and easiest way to contact Amazon Customer Service department is by using their toll-free phone number or 844-636-6454. Feel free to contact them on their helpline number. You may  have to wait for a few minutes as a customer representative responding to your call.

To Contact Amazon Through Online:

Amazon also replies to their customer queries through email. You can contact Amazon by sending them an email. Amazon provides two email address to listen the queries of their customer's issue. The response time in the case of Email is little longer approx 48 hours.

For general information, you can email at primary @amazon.com.
For any issue with your Amazon account, billing issue, cancel order, refund, you can email at cis@amazon.com.

To Contact Amazon By Social Media:

Amazon is a big brand and has its official accounts on various platforms like Instagram, Twitter and Facebook make more interaction with their customers. You can also contact them on social media by commenting, tweet and using # hashtag on their social accounts. It may be not considered as the efficient way, but very helpful to some extent.

Amazon Social Media Accounts
To Contact Amazon Through Online:

Contact Amazon by using their https://www.amazon.com/gp/help/customer/contact-us/ contact form. Here the process of how to contact them:

  • Firstly log in to your Amazon account. Scroll to the bottom of the page and under the column “Let Us Help You”, click on “Help”.
  • On the next page, under the heading Browse Help Topics, tap on “Need More Help?”
  • Click “Contact Us” from the menu that appears to the right.
  • On the next page, select the general area of concern from the four topics offered “An Order I Placed,” “Device”, “Digital Content And Services.” or “Prime or Something Else.”
  • Click the drop-down bar(s) under “Tell us more”
  • Click the button that appears with the word “Chat“ to commence an online conversation with a customer representative.

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